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The 15 tough questions most IT and eBusiness research firms hope you never ask. . . .


Choosing the right IT research supplier is easy when you ask the right questions.

Q1: If you use their information, will your senior management and investors believe you?
Q2: Do they have an experienced and stable research team?
Q3: Can they authoritatively provide insight and data on non-U.S. markets?
Q4: Can you count on them for insight on virtually any segment of the IT industry?

Q5: Is their research and analysis credible?

Q6: Are their forecasts and analysis dependable and accurate?
Q7: Do they provide superior customer service?
Q8: Are they responsive to your changing information needs?
Q9: Are their research analysts directly accessible to you?
Q10: Are they a major influencer in the press, the financial community, and the business world?
Q11: Are they flexible and easy to do business with?
Q12: Can they help you craft and deliver your most effective marketing message?
Q13: Do they have their finger on the pulse of the industry?
Q14: Can they study and analyze the Internet economy in the context of the total IT industry?
Q15: Are they the most respected name in the business?

1. If you use their information, will your senior management and investors believe you?
The IDC name ensures your results will be viewed as dependable and credible. IDC is the most respected and frequently quoted source of market data and analysis and counts among its many clients more than 90% of U.S. investment banks, most high-tech commercial lenders, and the leading financial firms. IDC is the de facto source of market data and forecasts for business plans and IPO documents.
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2. Do they have an experienced and stable research team?
IDC maintains a much higher ratio of analysts to total employees than any of our major competitors, with more than 700 research professionals, who represent almost 70% of the company's workforce. IDC boasts an incredibly low turnover rate at just 8% - in an industry averaging over 15%.
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3. Can they authoritatively provide insight and data on non-U.S. markets?
With offices in over 40 countries, IDC is the only IT research supplier with in-country coverage around the world. Each year we publish more than 2,500 documents covering non-U.S. markets.
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4. Can you count on them for insight on virtually any segment of the IT industry?
IDC analyses more than 85 primary markets, offers more than 300 individual subscription services, and publishes more than 4,000 individual research documents annually. View IDC's Nordic market intelligence services.
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5. Is their research and analysis credible?
IDC invests more than US$10 million in primary research and conducts more than 300,000 surveys per year globally. IDC also uses consistent definitions and adheres to rigorous research methodologies. IDC Nordic interviews more than 4,000 Nordic IT end users and hundreds of IT vendors and channel partners every year.
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6. Are their forecasts and analysis dependable and accurate?
IDC provides the industry's most dependable market data, along with keen insights and analysis on market trends and industry developments.
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7. Do they provide superior customer service?
IDC offers multitiered customer service, assigning a specialised team of customer care professionals to every client, including an Account Executive, a Client Service Representative, and a named Market Analyst within each service purchased.
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8. Are they responsive to your changing information needs?
IDC constantly surveys and interviews clients to learn what new types of products and services they want and need.
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9. Are their market analysts directly accessible to you?
Unlike its competitors, IDC allows clients to directly contact our analyst experts.
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10. Are they a major influencer in the press, the financial community, and the business world?
IDC is quoted in the trade and business press more than twice as often as our nearest competitor and is the number one name on Wall Street. Additionally, more independent sites link to our Web sites, than to any other IT research firm's site.
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11. Are they flexible and easy to do business with?
IDC provides numerous options for client access and service, so you interact with IDC in the manner that best meets your needs. These options include written research, inquiry, on-site analyst briefings, conferences, and custom consulting.
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12. Can they help you craft and deliver your most effective marketing message?
IDC can help you prepare business plans and strategies, assess the competitive environment, develop marketing strategies and messages for new markets, educate prospective clients on ROI and business benefits of IT-based solutions, and, through our world-class conferences, maximize exposure and customer contact.
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13. Do they have their finger on the pulse of the industry?
Each year, more than 3,000 IT suppliers brief IDC on new products and strategies. IDC analysts also speak at and attend hundreds of trade shows, conferences, and user group meetings.
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14. Can they study and analyze the Internet economy in the context of the total IT industry?
With 70 full-time and 150 contributing Internet analysts from throughout our worldwide research organization, IDC can translate the trends in the Internet and ecommerce market into specific opportunities for your IT products and services. IDC was the first company to size the Internet economy and has been used as a source by industry pioneer, Nicholas Negroponte, the U.S. Department of Commerce, AOL, and Yahoo!
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15. Are they the most respected name in the business?
IDC was founded in 1964, when state-of-the-art computer technology included punch cards and mainframes. Today, IDC is a global organization, providing in-depth, granular analysis on all facets of computing to facilitate informed business decisions. IDC has more than 3,900 clients worldwide - from IT suppliers and eBusiness companies to IT professionals and the financial community - and is a business unit of IDG, the world's leading IT media, research, and exposition company.
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You can't run your business without market intelligence

In order for your business to be successful, you need answers to certain questions. Market intelligence is the best and most cost-effective method of studying the market to ensure that you get the right answers. It's a method of finding out what catches customers' attention by observing their actions. Having an unbiased third-party source for market research guarantees that all the information you receive will be objective. And ultimately, how you apply the information you obtain through market research is what determines the success of your business and the value of the market intelligence."

John Gantz,
Chief Research Officer